You have 30 days from receipt of your order to return a product purchased from our Online Shop. For a simple return, please use the return form included in your package.
Bradley will accept merchandise only if it is in the original condition, unworn, with original tags and receipt (or gift receipt), and accompanying accessories such as the water wallet and travel pouch, if applicable. For any items returned that are not in this condition, the return will be denied and the merchandise will be returned to you.
The cost of returning goods to Bradley is the responsibility of the customer. They will only be refunded in the event we inadvertently sent the wrong item(s) or the item(s) sent are found to be defective.
If you have a concern regarding an issue with the condition of your purchase, please contact us at firstname.lastname@example.org for further information.
Please bear in mind that standard return shipments can take several working days to arrive at our warehouse in France.
The address for the return is:
Celia Silvia & Sergio Lda.
Rua do Comercio 176
4620-830 Lousada – Portugal
We recommend that you retain the original postage receipt. In the rare case that a parcel gets lost in the return process, this is necessary to track the missing parcel down.
For international deliveries:
Orders shipped internationally aren’t eligible for free returns or merchandise exchanges; return shipping and handling fees will be deducted from your refund. Original shipping fees are non-refundable.
For a refund that includes duties, taxes and tariffs, please contact the customer service and ask them to send you a Return Merchandise Authorization form. Mail the completed form with your item(s) to Borderfree, our international shipping partner. Please make sure to send your return parcel with an international tracking number and to retain the original postage receipt. Borderfree will credit your account used for the order when it receives the form and merchandise to our logistic partner warehouse in France. If you have selected to pay duties and taxes at time of delivery (COD), you will not be credited for original duties and taxes paid.